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TrafficNinja

Refund Policy

Last Updated: January 9, 2025

14-Day Money-Back Guarantee

Eligibility

You may request a full refund within 14 days of your initial purchase if:

• This is your first subscription to Trafficninja.io
• You request the refund within 14 calendar days from your initial purchase date
• You contact us at support@trafficninja.io with your refund request

Exclusions

The 14-day money-back guarantee does NOT apply to:

• Subscription renewals (only the initial purchase is eligible)
• Accounts that have previously received a refund
• Duplicate or additional subscriptions on the same account
• Subscriptions older than 14 days

How to Request a Refund

To request a refund within the 14-day period:

1. Email support@trafficninja.io or billing@trafficninja.io
2. Include your account email address and transaction ID
3. Submit your request within 14 days of your initial purchase
4. We will process eligible refunds within 5-7 business days

1. Understanding Our Refund Policy

By subscribing to Trafficninja.io, you acknowledge and agree that:

• You may request a full refund within 14 calendar days of your initial purchase
• All subscription renewals are non-refundable (only initial purchases are eligible)
• Unused article credits do not carry over
• Refunds are only available for first-time subscribers within the 14-day period

2. What We Sell

2.1 AI Content Generation Service

Trafficninja.io sells AI-powered content generation services ONLY. We provide:

• Artificial intelligence-generated written articles
• Content management tools
• WordPress publishing integration
• SEO analysis and suggestions

2.2 NOT an SEO Service

IMPORTANT: We do NOT sell:

• SEO services or guarantees
• Search engine ranking improvements
• Website traffic guarantees
• Keyword ranking guarantees
• Conversion rate optimization
• Any specific measurable business outcomes

2.3 No Guarantees

We make NO GUARANTEES regarding:

• Quality of AI-generated content meeting your specific expectations
• Search engine rankings or visibility improvements
• Organic traffic increases to your website
• Business results, leads, or conversions
• Accuracy or factual correctness of AI-generated content
• Uniqueness or plagiarism-free content (user must verify)

The content is provided "AS IS" and results may vary based on numerous factors outside our control.

3. Refund Processing

3.1 Processing Time

• Refund requests are reviewed within 2-3 business days
• Approved refunds are processed within 5-7 business days
• Refunds are issued to the original payment method used for purchase

3.2 Nature of Digital Services

• AI-generated content is delivered instantly upon creation
• You have 14 days to evaluate if the Service meets your needs
• Service descriptions, features, and limitations are clearly stated before purchase

4. Cancellation Policy

4.1 How to Cancel

You may cancel your subscription at any time from your account settings:

1. Log in to your Trafficninja.io account
2. Navigate to Settings → Subscription
3. Click "Cancel Subscription"
4. Confirm cancellation

4.2 Effect of Cancellation

When you cancel your subscription:

• Cancellation takes effect at the end of your current billing period
• You retain full access to the Service until the end of the paid period
• You will NOT be charged for the next billing period
• Your account will be downgraded to free tier (if available) or suspended
• To receive a refund, you must request it within 14 days of your initial purchase

4.3 Auto-Renewal

• All subscriptions auto-renew by default
• You must cancel before your next billing date to avoid being charged
• Renewal charges are non-refundable (only initial purchases qualify for refunds)

4.4 Reactivation

• You may reactivate a cancelled subscription at any time
• Reactivation will start a new billing period at current pricing
• Previous subscription terms do not carry over

5. Billing Errors and Disputes

5.1 Duplicate Charges

If you believe you have been charged more than once for the same subscription:

• Contact support@trafficninja.io within 7 days of the charge
• Provide proof of duplicate charges (bank statements, transaction IDs)
• We will investigate and correct genuine billing errors
• Duplicate charges will be refunded

5.2 Unauthorized Charges

If you believe a charge was unauthorized:

• Contact support@trafficninja.io immediately
• Secure your account by changing your password
• We will investigate potential fraud or account compromise
• Proven unauthorized charges will be refunded

5.3 Incorrect Plan or Pricing

If you were charged an incorrect amount due to a system error:

• Contact support@trafficninja.io within 7 days
• We will investigate and correct pricing errors
• Overcharges will be refunded to your original payment method

5.4 Payment Processing Errors

If a payment was processed but Service access was not granted due to technical issues:

• Contact support@trafficninja.io immediately
• We will restore your access or issue a refund if access cannot be restored

6. Additional Refund Considerations

6.1 Service Unavailability

• If the Service is completely unavailable for more than 7 consecutive days due to our technical failure
• And we have not provided notice or alternative access
• We may issue a partial refund or credit proportional to downtime

6.2 Legal Requirements

• We comply with all applicable consumer protection laws
• If legally required by applicable law in your jurisdiction, additional refund rights may apply
• Such refunds will be processed in accordance with legal requirements

6.3 Case-by-Case Evaluation

• In extraordinary circumstances beyond the standard 14-day period, we may evaluate refund requests on a case-by-case basis
• This is entirely at our discretion and does not create any obligation
• Decisions are final and not subject to appeal

7. Chargebacks and Payment Disputes

7.1 Chargeback Policy

We encourage you to contact us directly before filing a chargeback or payment dispute:

• Contact support@trafficninja.io or billing@trafficninja.io first
• We will work with you to resolve any legitimate concerns
• Refunds within the 14-day period can be processed quickly through our support team
• Chargebacks may result in delays and additional fees

7.2 Consequences of Fraudulent Chargebacks

If you file a fraudulent or unwarranted chargeback:

• Your account may be suspended or terminated
• We will dispute the chargeback with evidence of Service delivery
• You may be liable for chargeback fees and legal costs

7.3 Proper Dispute Process

Before filing a chargeback, please:

1. Contact support@trafficninja.io or billing@trafficninja.io
2. Provide detailed information about your concern
3. Allow us 2-3 business days to investigate and respond
4. Work with us in good faith to resolve the issue

8. Downgrades and Plan Changes

8.1 Downgrading Your Plan

If you wish to switch to a lower-tier plan:

• You may downgrade at any time from account settings
• Downgrade takes effect at the end of your current billing period
• No prorated refunds are issued for the difference in plan pricing
• Your usage limits will be reduced to the new plan limits on renewal
• If within 14 days of initial purchase, you may request a full refund instead

8.2 Upgrading Your Plan

If you wish to switch to a higher-tier plan:

• You may upgrade at any time
• Upgrade takes effect immediately
• You will be charged a prorated amount for the remainder of your billing period
• Your new plan pricing will apply on the next renewal

9. Third-Party Payment Processors

9.1 Paddle Payment Processing

All payments are processed securely by Paddle, a third-party payment processor:

• We do not store your credit card information
• All payment disputes and refund requests should be addressed through our support team
• Paddle acts as the Merchant of Record for all transactions
• Refunds are processed through Paddle to your original payment method

9.2 Transaction Fees

Payment processing fees charged by Paddle or your bank:

• Are included in the refund for qualifying purchases within 14 days
• Not controlled by Trafficninja.io
• Currency conversion fees may apply based on your bank's policies

10. Account Termination by Us

10.1 Violations and Abuse

If we terminate your account due to:

• Violation of our Terms of Service
• Fraudulent activity or payment disputes
• Abusive behavior toward staff or other users
• Illegal use of the Service

You will NOT receive any refund, regardless of when the termination occurs.

10.2 Service Discontinuation

If we permanently discontinue the Service:

• We will provide at least 30 days notice
• We will offer prorated refunds for active subscriptions
• Or provide alternative compensation (credits, extended access, etc.)

11. Free Trials and Promotional Offers

11.1 Free Trials

If we offer a free trial:

• You may cancel before the trial ends to avoid being charged
• If you do not cancel, you will be automatically charged at the end of the trial
• Charges after trial expiration are eligible for refund within 14 days
• It is your responsibility to track your trial period and billing dates

11.2 Promotional Discounts

If you subscribed using a promotional discount or coupon:

• The discounted price is eligible for a full refund within 14 days of initial purchase
• Refunds will be issued for the amount you actually paid
• Promotional pricing is non-transferable

12. Your Responsibilities

By subscribing to Trafficninja.io, you agree that:

12.1 Informed Purchase

• You have read and understood the Service description
• You have read and understood our Terms of Service
• You have read and understood this Refund Policy
• You understand that AI-generated content quality may vary
• You understand we make no SEO or business outcome guarantees
• You understand you have 14 days from initial purchase to request a refund

12.2 Due Diligence

• You are responsible for evaluating if the Service meets your needs within the 14-day period
• You should test features during any free trial period (if available)
• You should start with a lower-tier plan if unsure
• You should review generated content before publishing
• You should request a refund within 14 days if the Service doesn't meet your expectations

12.3 Payment Authorization

• You authorize us to charge your payment method
• You ensure your payment information is accurate
• You are responsible for managing your subscription and cancellations
• You understand that requesting a refund requires contacting support within 14 days

13. Contact for Billing Questions

If you have questions about billing or believe there has been an error:

Email: billing@trafficninja.io
Support: support@trafficninja.io
Response Time: We will respond within 2-3 business days

Include in your message:

• Your account email address
• Transaction ID or invoice number
• Detailed description of the issue
• Screenshots or documentation (if applicable)

14. Acknowledgment and Agreement

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This Refund Policy is incorporated into and forms part of our Terms of Service. By using Trafficninja.io, you agree to this Refund Policy.

Last Updated: January 9, 2025
Effective Date: January 9, 2025

For questions, contact: support@trafficninja.io