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TrafficNinja

Refund Policy

Last Updated: January 9, 2025

No Refund Policy

1. Understanding Our No Refund Policy

By subscribing to Trafficninja.io, you acknowledge and agree that:

• All subscription fees are non-refundable
• All charges are final once processed
• Unused article credits do not carry over and are not refundable
• No refunds will be issued for any reason, including but not limited to:
  • Dissatisfaction with AI-generated content quality
  • Failure to use the Service during your billing period
  • Cancellation mid-billing period
  • Inability to achieve desired SEO results or rankings
  • Technical difficulties or service interruptions
  • Change of mind or buyer's remorse
  • Duplicate or incorrect subscriptions (user error)
  • Unused features or lack of usage

2. What We Sell

2.1 AI Content Generation Service

Trafficninja.io sells AI-powered content generation services ONLY. We provide:

• Artificial intelligence-generated written articles
• Content management tools
• WordPress publishing integration
• SEO analysis and suggestions

2.2 NOT an SEO Service

IMPORTANT: We do NOT sell:

• SEO services or guarantees
• Search engine ranking improvements
• Website traffic guarantees
• Keyword ranking guarantees
• Conversion rate optimization
• Any specific measurable business outcomes

2.3 No Guarantees

We make NO GUARANTEES regarding:

• Quality of AI-generated content meeting your specific expectations
• Search engine rankings or visibility improvements
• Organic traffic increases to your website
• Business results, leads, or conversions
• Accuracy or factual correctness of AI-generated content
• Uniqueness or plagiarism-free content (user must verify)

The content is provided "AS IS" and results may vary based on numerous factors outside our control.

3. Why We Have a No Refund Policy

3.1 Nature of Digital Services

• AI-generated content is delivered instantly upon creation
• Once content is generated, it has been consumed
• Digital products cannot be "returned" like physical goods
• Computational resources and AI API costs are incurred immediately

3.2 Subscription Model

• You pay for access to the Service for a specific time period
• Access is granted immediately upon payment
• You have the ability to use the Service throughout your billing period
• Partial refunds for partial period usage are not feasible

3.3 Fair Use

• All users receive the same Service with the same features
• You have the opportunity to test the Service before upgrading (if free trial available)
• Service descriptions, features, and limitations are clearly stated before purchase

4. Cancellation Policy

4.1 How to Cancel

You may cancel your subscription at any time from your account settings:

1. Log in to your Trafficninja.io account
2. Navigate to Settings → Subscription
3. Click "Cancel Subscription"
4. Confirm cancellation

4.2 Effect of Cancellation

When you cancel your subscription:

• Cancellation takes effect at the end of your current billing period
• You retain full access to the Service until the end of the paid period
• You will NOT be charged for the next billing period
• Your account will be downgraded to free tier (if available) or suspended
• No refunds will be issued for the remaining time in your current billing period

4.3 Auto-Renewal

• All subscriptions auto-renew by default
• You must cancel before your next billing date to avoid being charged
• If you are charged for a renewal, that charge is non-refundable

4.4 Reactivation

• You may reactivate a cancelled subscription at any time
• Reactivation will start a new billing period at current pricing
• Previous subscription terms do not carry over

5. Billing Errors and Disputes

5.1 Duplicate Charges

If you believe you have been charged more than once for the same subscription:

• Contact support@trafficninja.io within 7 days of the charge
• Provide proof of duplicate charges (bank statements, transaction IDs)
• We will investigate and correct genuine billing errors
• Correction may be provided as account credit, not a refund

5.2 Unauthorized Charges

If you believe a charge was unauthorized:

• Contact support@trafficninja.io immediately
• Secure your account by changing your password
• We will investigate potential fraud or account compromise
• Proven unauthorized charges may be refunded at our sole discretion

5.3 Incorrect Plan or Pricing

If you were charged an incorrect amount due to a system error:

• Contact support@trafficninja.io within 7 days
• We will investigate and correct pricing errors
• Correction may be provided as account credit or adjustment, not necessarily a cash refund

5.4 Payment Processing Errors

If a payment was processed but Service access was not granted due to technical issues:

• Contact support@trafficninja.io immediately
• We will restore your access or provide equivalent account credit
• This does NOT constitute a refund but a correction of service delivery

6. Exceptions (At Our Sole Discretion)

While our policy is strictly no refunds, we may consider exceptions in extremely rare circumstances:

6.1 Service Unavailability

• If the Service is completely unavailable for more than 7 consecutive days due to our technical failure
• And we have not provided notice or alternative access
• We may issue a partial credit (not refund) proportional to downtime

6.2 Legal Requirements

• If legally required by applicable law in your jurisdiction
• We will comply with consumer protection laws where mandatory refunds are required
• Such refunds will be processed in accordance with legal requirements

6.3 Case-by-Case Evaluation

• In extraordinary circumstances, we may evaluate refund requests on a case-by-case basis
• This is entirely at our discretion and does not create any obligation
• Decisions are final and not subject to appeal

7. Chargebacks and Payment Disputes

7.1 Chargeback Policy

Filing a chargeback or payment dispute with your bank instead of contacting us directly:

• Is considered a violation of our Terms of Service
• May result in immediate account suspension or termination
• May result in legal action to recover fees and costs
• Will be disputed by us with evidence of Service delivery

7.2 Consequences of Chargebacks

If you file a chargeback:

• Your account will be suspended immediately
• You will lose access to all content and data
• You will be banned from creating new accounts
• We may report the incident to fraud prevention databases
• You may be liable for chargeback fees and legal costs

7.3 Proper Dispute Process

Before filing a chargeback, you MUST:

1. Contact support@trafficninja.io
2. Provide detailed information about your concern
3. Allow us 7 business days to investigate and respond
4. Work with us in good faith to resolve the issue

8. Downgrades and Plan Changes

8.1 Downgrading Your Plan

If you wish to switch to a lower-tier plan:

• You may downgrade at any time from account settings
• Downgrade takes effect at the end of your current billing period
• No refunds or credits are issued for the difference in plan pricing
• Your usage limits will be reduced to the new plan limits on renewal

8.2 Upgrading Your Plan

If you wish to switch to a higher-tier plan:

• You may upgrade at any time
• Upgrade takes effect immediately
• You will be charged a prorated amount for the remainder of your billing period
• Your new plan pricing will apply on the next renewal

9. Third-Party Payment Processors

9.1 Stripe Payment Processing

All payments are processed securely by Stripe, a third-party payment processor:

• We do not store your credit card information
• All payment disputes must be addressed through our support team, not directly with Stripe
• Stripe's refund policies do not override our No Refund Policy

9.2 Transaction Fees

Payment processing fees charged by Stripe or your bank are:

• Non-refundable under all circumstances
• Not controlled by Trafficninja.io
• Your responsibility as the purchaser

10. Account Termination by Us

10.1 Violations and Abuse

If we terminate your account due to:

• Violation of our Terms of Service
• Fraudulent activity or payment disputes
• Abusive behavior toward staff or other users
• Illegal use of the Service

You will NOT receive any refund for the remaining subscription period.

10.2 Service Discontinuation

If we permanently discontinue the Service:

• We will provide at least 30 days notice
• We may offer prorated refunds at our discretion
• Or provide alternative compensation (credits, extended access, etc.)

11. Free Trials and Promotional Offers

11.1 Free Trials

If we offer a free trial:

• You may cancel before the trial ends to avoid being charged
• If you do not cancel, you will be automatically charged at the end of the trial
• Charges after trial expiration are non-refundable
• It is your responsibility to cancel before being charged

11.2 Promotional Discounts

If you subscribed using a promotional discount or coupon:

• The discounted price is still subject to our No Refund Policy
• No refunds will be issued, even if you are dissatisfied
• Promotional pricing is non-transferable and non-refundable

12. Your Responsibilities

By subscribing to Trafficninja.io, you agree that:

12.1 Informed Purchase

• You have read and understood the Service description
• You have read and understood our Terms of Service
• You have read and understood this No Refund Policy
• You understand that AI-generated content quality may vary
• You understand we make no SEO or business outcome guarantees

12.2 Due Diligence

• You are responsible for evaluating if the Service meets your needs
• You should test features during any free trial period (if available)
• You should start with a lower-tier plan if unsure
• You should review generated content before publishing

12.3 Payment Authorization

• You authorize us to charge your payment method
• You ensure your payment information is accurate
• You are responsible for managing your subscription and cancellations

13. Contact for Billing Questions

If you have questions about billing or believe there has been an error:

Email: billing@trafficninja.io
Support: support@trafficninja.io
Response Time: We will respond within 2-3 business days

Include in your message:

• Your account email address
• Transaction ID or invoice number
• Detailed description of the issue
• Screenshots or documentation (if applicable)

14. Acknowledgment and Agreement

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This Refund Policy is incorporated into and forms part of our Terms of Service. By using Trafficninja.io, you agree to this No Refund Policy.

Last Updated: January 9, 2025
Effective Date: January 9, 2025

For questions, contact: support@trafficninja.io